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How we handle your account data and privacy rights

Your account with 918kis2 involves personal data — your contact details, payment records with Touch 'n Go, GrabPay, Boost dan FPX, and activity logs.

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918kis2 How we handle your account data and privacy rights
PRIVACY CONTACT

Reach us about your data

Questions about what we collect, requests to view your stored information, or instructions to delete your account after closure — all go through these channels.

Live chat Open the chat widget in the lobby footer and ask about data handling, retention periods, or cookie policies. The team will pull your account context and answer immediately or escalate privacy requests to the compliance queue within one business day.
Email support Send your privacy question or formal request to the support address listed in your account dashboard. Include your registered email and a brief description of what you need. Responses arrive within 48 hours for routine inquiries; data-export or deletion requests are completed within five business days.
Account dashboard Log in and navigate to Privacy Settings to see what personal data we hold, update your contact details, and withdraw consent for optional data uses such as promotional messages. Changes to your email or phone number take effect immediately once you confirm them through the verification link we send.
DATA HANDLING

What happens to your information

Every piece of data you share with 918kis2 serves a specific purpose — verifying your identity, processing payments, preventing fraud, or improving account security.

Identity verification

During registration we collect your name, date of birth, and contact details to confirm you meet access requirements where local law permits. This information is checked once and stored securely; we revisit it only if you request a withdrawal and additional verification is triggered by transaction size or account age. No third party sees your identity documents unless required by regulation.

Payment records

When you deposit via Touch 'n Go, GrabPay, Boost dan FPX, we log the amount, timestamp, and transaction reference to match the funds to your account balance. Withdrawal records include the same fields plus the destination account details you provide. These logs are retained for seven years to meet financial record-keeping rules and to resolve disputes if you query a missing deposit.

Session and device data

Each time you open the lobby we record your IP address, device type, browser version, and session duration. This data helps us detect suspicious login patterns — for example, two simultaneous sessions from different cities — and block unauthorised access before funds are moved. Session logs are kept for 90 days, after which they're automatically purged unless flagged in a fraud investigation.

Cookies and preferences

We use cookies to keep you logged in across pages and remember your language and currency settings. Essential cookies cannot be disabled because they enable core account functions; optional cookies for analytics and promotional messages can be turned off in your browser or account dashboard. No cookie tracks you across other websites; they work only on 918kis2 domains.

Data retention

Active account data stays on file as long as you use the platform. When you close your account, we retain transaction and identity records for the period required by applicable law — typically seven years for financial data and three years for access logs. After that window expires, records are deleted from live systems and archived backups. You can request early deletion for non-regulated data by contacting support.

Your access rights

You can request a copy of the personal data we hold, ask us to correct outdated information, or withdraw consent for optional uses such as promotional emails. Log in to your account dashboard and navigate to Privacy Settings, or send a written request through email support. Data-export files are delivered within five business days; corrections and consent withdrawals take effect immediately once confirmed.

Common questions about your data

These questions cover the privacy topics visitors ask about most — what we collect during registration, how long records are kept, whether data is shared with third parties, and how to exercise your access and deletion rights. If your question isn't answered here, reach our support team through the contact paths above.

We collect your name, date of birth, email address, phone number, and location to verify eligibility where local law permits. During your first withdrawal we may request identity documents if the transaction amount or account activity triggers additional verification. Payment details for Touch 'n Go, GrabPay, Boost dan FPX are handled by those providers; we receive only confirmation that funds cleared.

Transaction records are retained for seven years to meet financial record-keeping requirements and to resolve disputes if you query a deposit or withdrawal. Session logs — IP address, device type, login timestamps — are kept for 90 days unless flagged in a fraud investigation. When you close your account, data is retained for the regulatory period and then deleted from live systems and archived backups.

We do not sell your data. Payment processors such as Touch 'n Go, GrabPay, Boost dan FPX handle your financial details under their own privacy policies; we receive only transaction confirmations. If local law requires us to disclose records to regulatory authorities or to prevent fraud, we comply with those obligations and notify you when legally permitted to do so.

Yes. Log in to your account dashboard and open Privacy Settings to view the personal data on file, or send a data-export request through email support. We deliver a complete copy of your stored information within five business days. The export includes identity details, transaction history, session logs, and cookie preferences — everything we've collected since you registered.

Log in to your account and navigate to Privacy Settings. You can change your email address, phone number, or home address directly; changes take effect once you confirm them through the verification link we send. To stop promotional messages, toggle off marketing consent in the same section. Essential account notifications — withdrawal confirmations, security alerts — continue regardless of this setting.

We retain transaction and identity records for the period required by applicable law — typically seven years for financial data and three years for access logs. After that window expires, records are deleted from live systems and archived backups. You can request early deletion for non-regulated data such as marketing preferences by contacting support; those changes are processed within two business days.

Send a written deletion request through email support, including your registered email and a brief explanation of what you want removed. We delete non-regulated data within five business days and confirm the action by email. Regulated records — transaction history, identity documents — must be retained for the legal period and cannot be deleted early. Once that period expires, all remaining data is purged automatically.

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